Refund policy

Returns

We accept returns within 30 days of the date you receive your order. Items must be unused, unworn, and in the same condition you received them, with any original packaging.

To start a return, email us at info@theleathersmithstore.com with your order number. We will reply with the return address and instructions. Items sent back without first contacting us will not be accepted.

Return shipping

Return shipping costs are paid by the customer and are non-refundable. We recommend a trackable shipping service; we are not responsible for returns lost in transit.

Items that cannot be returned

Made-to-order and personalized items (including belts built with Build Your Belt, custom sizes, and personalized pieces) are final sale and cannot be returned or exchanged, unless they arrive damaged or defective.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and photos. We will send a replacement or issue a full refund, and we cover the return shipping in these cases.

Exchanges

The fastest way to get a different size or style is to return the item you have and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable. Your bank or card issuer may take additional time to post the refund.